FREE DELIVERY ON ALL ORDERS

Delivery & Returns

Our Delivery Services

FREE Next Day Delivery (UK) by courier.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error is unfortunately not eligible for a refund. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@availlondon.com and send your item to the address below.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item you should consider using a trackable postage service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

To return your product, please contact us at returns@availlondon.com with your order number and we will be happy to help.

 

 

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