Delivery & Returns
We offer FREE next working day delivery* and FREE returns for your order**
*FREE Next Working Day Delivery is available on UK orders when you spend over £50 with us.
For orders under the value of £50, delivery costs £1.95 for standard delivery (2-3 working days), £5.95 for next day delivery or £12.95 for Saturday delivery.
Please note that orders must be placed before 5pm to be shipped the same day by your chosen delivery method (Please note we only dispatch orders Mon-Fri, excluding bank holidays).
Overseas delivery costs will be calculated for you at the checkout.
**FREE UK Returns & Exchanges on your order
If you wish to return or exchange your unused item, you can do so by contacting our returns department email@example.com by providing your order number, and we will be happy to help.
Our returns and exchange policy is valid for 30 days from the date of your order. All items must be received back in a sellable condition with all tags attached Free returns are only eligible within mainland UK.
For order outside the UK unfortunately, we do not offer exchanges or free returns and the cost of returning the items are to be met by the customer.
To download you free returns label please click here and follow the online steps.
Once your return is received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
We can only exchange items for an alternative size. Once the items have been received back our team will process your request and your items will be sent to your preferred delivery address on next working days’ service. Please be aware that exchanges can take up to 72hrs to be actioned once received back. If you are requiring your items quickly we would advise to place a new order and send back the original for a refund.
If you require any further assistant you are able to contact firstname.lastname@example.org and one of our team will be happy to help.