Delivery & Returns
We offer FREE next working day delivery* and FREE returns for your order**
*FREE Next Working Day Delivery is available on UK orders when you spend over £50 with us.
For orders under the value of £50, delivery costs £1.95 for standard delivery (2-3 working days), £5.95 for next day delivery or £12.95 for Saturday delivery.
Please note that orders must be placed before 5pm to be eligible for next day delivery.
Overseas delivery costs will be calculated for you at the checkout.
**FREE UK Returns & Exchanges on your order
If you wish to return or exchange your unused item, you can do so by contacting our returns department firstname.lastname@example.org by providing your order number, and we will be happy to help.
Our returns and exchange policy is valid for 30 days from the date of your order. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange on your order. Free returns are only eligible within the UK. For International orders, we can only offer returns for any unwanted items and the cost of returning the package to us will need to be covered by you. Sadly we do not offer exchanges on international orders so we recommend you return the item to us as explained above and place another order for the size you require.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, when shipped back to us.
Any item not in its original condition, whether damaged or missing parts for reasons not due to our error, will not be eligible for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, please simply send us an email to email@example.com and send your item to:
23 Marshall Road
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.